Service Delivery Manager, Service Delivery Management (Mumbai)

Role Requirements ✔ 16–25 years of experience in Talent Acquisition / Recruitment Operations delivery

✔ Experience supporting Australian clients and willingness to work in Australian shift timings

✔ Strong expertise in sourcing, screening, onboarding, requisition & pipeline management

✔ Experience in Supermarket Retail and/or Aviation industry preferred

✔ Hands-on experience with Workday, SuccessFactors, Taleo, ATS platforms

✔ Strong client relationship and stakeholder management skills

✔ Experience managing global hiring operations in a hub-and-spoke delivery model

✔ Expertise in workforce planning, capacity utilization, and profitability management

✔ Experience driving transformation, automation, and continuous improvement initiatives

✔ Talent Acquisition Certification and hourly hiring experience preferred

✔ Exposure to US recruitment market and hourly hiring operations is an added advantage

Lead end-to-end Talent Acquisition delivery and hiring operations

Drive hiring transformation, innovation, and process improvement initiatives

Manage governance reviews, SLAs, KPIs, escalations, and operational performance

Lead delivery analytics including hiring trends, productivity, and time-to-fill metrics

Manage global delivery teams and optimize onshore-offshore delivery model

Run delivery operations with robust focus on profitability, quality, and client value creation Apply on Kit Job: kitjob.in/job/4n8ko2