Evening Customer Service Centre Advisor (Mumbai)

CenturyIQ Solutions India Private Limited, based in Mumbai, serves as the dedicated captive unit of Century Financial, UAE. Its primary objective is to manage and execute outsourced responsibilities delegated by Century Financial, setting itself apart through an unwavering commitment to knowledge process services that transcend conventional data-driven and technology-centric transformations.

The Customer Service Representative (Client Support) is responsible for engaging potential customers through outbound and inbound calls, explaining company products and services, and converting leads into prospective clients. Make outbound calls to potential customers and handle inbound inquiries generated through the website and other lead sources.

Explain and pitch company products and services clearly to prospective clients, addressing queries and highlighting key advantages.

Follow up with website visitors, inquiries, and existing leads to maximize conversion opportunities.

Maintain accurate and up-to-date calling records, lead status, and customer information in CRM or tracking systems.

Schedule follow-up calls and ensure timely closure or escalation to the relevant team.

Share regular updates and reports on call activities, lead conversions, and follow-up status with the team.

Adhere to company communication standards, compliance guidelines, and data confidentiality requirements.

Support sales campaigns, promotions, and outreach initiatives as required.

Graduate in any discipline (business, marketing, or communications preferred).

~1–4 years of experience in telecalling, inside sales, customer engagement, or lead generation.

~ Experience in financial services, banking, insurance, or related sectors is must.

~ Familiarity with CRM systems and basic data management.

Comfortable working with targets, conversions, and performance metrics. Apply on Kit Job: kitjob.in/job/4n8n4l