Creative Production Executive (Mumbai)

is an impact focused deep-tech startup democratizing clean air using breakthrough filterless technology. Our team puts extreme attention to detail and loves building technology that's aspirational. Everyone worries about the dooms-day in climate change which is expected to occur in the 2050s. Over 5% of premature children death occur due to air pollution in developing countries. Serve as the primary point of contact for Praan’s customers across phone, email and chat, ensuring a consistent, high-quality experience for both B2B and B2C clients

Manage the post-purchase customer lifecycle, including order tracking, delivery coordination, installation scheduling and ongoing service support

Coordinate closely with logistics partners and field technicians to ensure timely and efficient delivery, installation and servicing of Praan’s products

Identify, investigate, and resolve customer issues related to installation, servicing, product performance, shipping discrepancies and payments with a structured and detail-oriented approach

Collaborate cross functionally with manufacturing, engineering and operations teams to escalate and resolve complex issues, while contributing to long-term process improvements

Develop a solid understanding of customer behavior and product usage patterns by analyzing customer interactions, service data and feedback

Leverage data-driven insights to identify recurring issues, anticipate customer needs, and recommend improvements in product, service and operational workflows

Identify potential sales opportunities through customer interactions, qualify inbound interest, and ensure structured handover of relevant leads to the sales team for further engagement

Maintain accurate and well structured records of customer interactions, service requests, installation timelines and lead tracking to support operational efficiency and decision-making

Continuously build and maintain in depth product knowledge to provide accurate guidance and effective tr Apply on Kit Job: kitjob.in/job/4n8ode