Technical Support Representative- (Mumbai)

**Introduction**

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

**Your role and responsibilities**

* Person should be responsible for administration & management Load Balancer such as F5, Radware, etc.

* Managing complete administration including but not limited of creation, modification of rules and configuration, system upgrades.

* Handling escalated calls and providing SME support on above technologies.

* On-boarding of new applications on Load Balancer, SSLO, WAF, etc. and handle critical issues for the same.

* Single point of contact for above mentioned technologies.

* Incident management & timely escalation of incident.

**Required technical and professional expertise**

* Min 3+ years of industry experience on managing various load balancers such as F5, Radware, etc. and WAF knowledge and working experience would be added advantage.

· Assist is creation of Root Cause analysis (RCA) with Level 3 engineers

· Performance tuning of Load Balancer, WAF, Firewall etc Network security devices

· Working on the assigned tickets within the agreed Timeline/SLA as per the Ticket Priority/Severity and Adhere to the ITIL process with zero noncompliance.

· Extensive knowledge of web technologies and concepts

**Preferred technical and skilled experience**

· Intuitive individual with an ability to manage change and proven time management

· Proven interpersonal skills while contributing to team effort by accomplishing related results as needed

· Up-to-date technical knowledge by attending educational workshops, reviewing publications

· One or more security certifications: CEH, Security+, GSEC, GCIH, OEM Certification Cisco, F5, Imperva etc

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Apply on Kit Job: kitjob.in/job/4n917d