Manager - ORM & Community Management (Mumbai)

About the Role Media.net is looking to hire an Online Community Manager to help build, manage, and scale the online presence of our app studios portfolio across Android and iOS. This role will focus on:
- Online reputation management
- Community engagement and activation
- User communication and feedback loops
- Social and app-store presence
- Building stronger relationships between our products and users The ideal candidate understands internet culture, user psychology, app ecosystems, and how to create highly engaged digital communities around consumer products. Key Responsibilities Community Management & User Engagement Manage and grow communities across app stores, social platforms, Discord, Reddit, Telegram, X, Facebook groups, and other relevant channels Respond to user reviews, comments, complaints, and feedback in a timely and professional manner Create engagement strategies that improve user sentiment, retention, and advocacy Build community activation initiatives such as challenges, rewards, polls, referral programs, AMAs, and feedback campaigns Develop a strong tone of voice and communication framework for each app/product Online Reputation Management Monitor brand sentiment across app stores, social media, forums, YouTube, Reddit, and review platforms Proactively identify and escalate reputation risks, bugs, policy concerns, or negative trends Coordinate with product, support, and marketing teams to resolve user pain points Improve app ratings and review quality through structured review management strategies Create reporting dashboards for sentiment and reputation tracking Content & Presence Management Support management of social media and community-facing communication Create and publish community updates, announcements, FAQs, release notes, and engagement content Help maintain a consistent online presence and brand identity across channels Work with creative and PMM teams on campaigns, launches, and feature announcements User Insights & Feedback Loops Gather qualitative user feedback and synthesize actionable insights Identify recurring feature requests, complaints, and engagement opportunities Partner with Product and PMM teams to improve onboarding, engagement, and retention based on community feedback Monitor competitor communities and emerging trends in consumer apps Key Requirements 1. 4-6 years of experience in community management, social media management, reputation management, or consumer app engagement 2. Strong understanding of mobile apps, internet culture, and online communities 3. Excellent written communication skills with robust attention to tone and detail 4. Experience handling public-facing communication and crisis/reputation management 5. Familiarity with platforms such as Reddit, Discord, Telegram, X, Instagram, Facebook, TikTok, Google Play, and App Store reviews 6. Analytical mindset with ability to identify trends and synthesize user feedback 7. Comfortable working cross-functionally with product, marketing, design, and support teams 8. Experience in consumer tech, gaming, creator economy, or mobile apps preferred Preferred Skills Experience managing communities for high-scale consumer apps Understanding of app store ecosystems and review management best practices Experience with community tooling, moderation systems, and social listening platforms Familiarity with growth, retention, and engagement metrics Basic understanding of influencer/community-led growth strategies Ideal Profile Highly online and deeply familiar with digital communities Strong communicator with empathy and judgment Proactive, organized, and execution-oriented Comfortable managing fast-moving consumer-facing situations Passionate about building strong relationships between products and users If the above mentioned role sounds interesting to you. Let's chat at Apply on Kit Job: kitjob.in/job/4n97n9