Service Desk Specialist, Mumbai

We are looking with Excellent Communication skills and who can work on rotational shift Responsibilities: - Hands-on knowledge of Office 365 accounts and services - Hands-on knowledge of Ticketing tools: Jira Service now - Attending Day-to-Day Calls to the Users Troubleshooting Hardware Software- Possess strong interpersonal skills and the ability to work as an effective team player - Excellent knowledge of the most recent Windows operating systems and associated applications - Good communication is a must - Resolving incoming client and personnel IT queries remotely via email and phone or at the office- Should possess knowledge on installing Windows OS on laptop or VM or CPC Qualifications: - Associate or bachelor’s degree in computer science information systems or similar - At least 3 years' experience in end-user support role - Strong understanding of various IT-Infrastructure systems like Virtual machines Laptop networks etc- Strong understanding of IT-Infrastructure software and tools like OS MS-Office system console etc - Strong understanding of IT-Infrastructure issues problems like link outages system failures etc - Good ability to multitask and simultaneously working on more than one tasks in hand - Ability to simultaneously monitor multiple system consoles and take appropriate observations actions- Ability to work in rotating shifts environment - Must be able to maintain accuracy and confidentiality - Skills experience in voice-based technical support - Skills experience on working with international users - Meticulous Approach attention to detail - Advanced collaboration communication and interpersonal skills- Excellent organizational and time management skills - In-depth and current knowledge of computer programs and hardware