ServiceNow ITOM CMDB Architect (Dombivli)

Experience: 10+ years

Summary The ServiceNow ITOM CMDB Architect plays a pivotal role in designing, implementing, and optimizing the Configuration Management Database (CMDB) within the ServiceNow IT Operations Management (ITOM) framework. This strategic position is responsible for ensuring data integrity, service dependency mapping, and operational excellence across enterprise IT environments. The architect will lead the development of a robust, scalable, and future-ready CMDB that serves as the single source of truth for IT assets and relationships, enabling advanced capabilities in incident management, change control, problem resolution, and service mapping. With deep expertise in ServiceNow platform architecture and ITOM best practices, the incumbent will collaborate with cross-functional teams—including IT service management, infrastructure, security, and application owners—to align CMDB strategy with business objectives. This role demands a blend of technical mastery, architectural vision, and change leadership to drive digital transformation and operational efficiency across complex, global IT ecosystems.

Responsibilities
- Design and implement enterprise-grade CMDB architecture within the ServiceNow ITOM platform, ensuring alignment with ITIL and ITSM best practices.
- Lead the development of data models, relationship mappings, and classification schemes to support accurate and actionable service dependency visualization.
- Establish and enforce CMDB data governance policies, including data quality standards, ownership frameworks, and stewardship processes.
- Drive the integration of CMDB with other ServiceNow modules (e.g., Incident, Change, Problem, Service Mapping) and external systems (e.g., discovery tools, asset management, cloud platforms).
- Oversee the configuration and optimization of ServiceNow Discovery and Service Mapping to ensure accurate and real-time asset and dependency data collection.
- Develop and maintain CMDB lifecycle management proc Apply on Kit Job: kitjob.in/job/4my4jw