Customer Support Specialist, Dombivali

About the job About Renuit Logistics Renuit Logistics is a logistics and supply chain partner focused on reliable freight, warehousing, and last-mile operations across key US lanes. We help businesses move products with confidence through clear communication, proactive support, and operational accountability.Our team believes great service is built on responsiveness, ownership, and trust. We are growing and looking for people who care about solving customer issues quickly and professionally. About the role Renuit Logistics is hiring a Customer Support Specialist to support customers across day-to-day logistics operations. This is a fully remote role based in India.In this role, you will be the first point of contact for customer questions, shipment updates, and service issues. You will work closely with internal teams to resolve concerns, communicate clearly, and ensure customers feel supported throughout their experience. Position responsibilities - Respond to customer inquiries via email, chat, and phone in a timely and professional manner.- Provide accurate shipment updates, service information, and issue resolution support. - Escalate urgent or complex issues to the appropriate internal team quickly. - Follow up with customers until issues are fully resolved. - Document customer interactions and resolutions clearly in internal systems.- Share recurring customer feedback and common issues with management. - Maintain a friendly, empathetic, and solution-oriented communication style. - Support overall customer satisfaction by ensuring clear and proactive communication. Position requirements - English proficiency (written and spoken) is required.- Must be based in India. - Ability to work remotely with a reliable internet connection. - Strong communication and professionalism in customer interactions. Compensation and benefits - Competitive salary (based on experience and location). - Remote work flexibility. - Opportunity to grow with a fast-moving logistics company.- Supportive and collaborative team environment. Role type Full-time Work location Remote (India) How to apply If you are fluent in English and enjoy helping customers, we’d love to hear from you. Apply with your updated resume.