Collections-Collections Officer-SLI - Dwarka

Group Company: HDFC Bank Limited Designation: Collections-Collections Officer-SLI (221_616_100098) Office Location: DWARKA Dwarka (Branch) Position description: Sr Collection Officer-Unsecured Primary Responsibilities: Meet the Business Targets of Resolution, Rollback and Normalization Follow up for Settlement and Pre NDC ConversionsCapture accurate Feedbacks and trails in Collection System 100% coverage on accounts Increase and provide appropriate Attempt Intensity on Accounts. Provide Accurate Reason Codes and feedbacks on Accounts Follow up on exception cases Additional Responsibilities: Coverages-Trails-Intensity Academic score: PassInstitution tier: Any Required Certification/s: Required work experience Industry: Banking/NBFC Preferred Role: Collections/Customer Service Years of experience: 0 to 2 Key Performance Indicators: Resolution, Rollback&Normalization Required Competencies: Result Orientation, Team Work, Customer Service Required Knowledge: Excel and MS office Required Skills: Negotiation skills, communication skills, Influencing skills&Time Management Required abilities Physical: Travel if required Specific requirements Travel: Travel if required Vehicle: NA Other details Contract Types: Permanent Compliance Related: No Union Affiliation: No