Sr. Customer Support Associate (Voice) (Kakkanad)

Job Description

Sr. Customer Support Associate (Voice)

Location: Infopark, Kochi

Salary: ₹20,000 – ₹28,000/month

Qualification: Graduation Mandatory

Experience: 1–3 years in BPO / Customer Support Voice Process (Mandatory)

Career gap candidates & sales background profiles will not be considered

Shift Timing:

Male: 2 PM – 12 AM

Female: 9 AM – 7 PM

Responsibilities:


- Handle inbound and outbound customer calls professionally


- Resolve customer queries, complaints, and service requests efficiently


- Provide accurate information about products, services, and processes


- Maintain excellent customer experience and communication standards


- Update customer interactions and records in the system

Requirements
- Graduation is mandatory


- 1–3 years of experience in BPO / Customer Support Voice Process


- Excellent English communication skills


- Voice process experience is compulsory


- Willingness to work in assigned shift timings


- Must attend a face-to-face interview


- Immediate joiners preferred (optional)


- Candidates with career gaps or pure sales background will not be considered

Requirements

Graduation Excellent com skills Apply on Kit Job: kitjob.in/job/4ljpfv