Team Lead – BPO (Non-Voice) (Kakkanad)

Job Description

Team Lead – BPO (Non-Voice)

Location: Infopark, Kakkanad, Kochi

Experience: Minimum 5 years of experience in any BPO Non voice with at least 2 years of Team handling experience especially in people management

Shift: Night Shift (Monday–Friday)

Salary: Up to ₹6.5 LPA

Education: Bachelor's Degree Mandatory

Responsibilities


- Lead, mentor, and manage a team within a BPO non-voice process


- Ensure team performance through effective coaching, motivation, and conflict resolution


- Monitor and control shrinkage and attrition levels


- Handle escalation mails when needed


- Drive operational efficiency and meet SLA targets

Requirements 1. Minimum 5 years of experience in any BPO (Non-Voice)

2. Minimum 2 years of proven experience managing a customer service team

3. Inbound call or chat experience is mandatory

4. Strong knowledge of shrinkage and attrition management

5. Excellent leadership, communication, and problem-solving skills

Benefits
- Cab Service Provided – Secure and convenient transportation for employees.

- Fixed Weekends Off – Enjoy Saturday & Sunday off for better work–life balance.

- Positive Work Culture – Supportive and employee-friendly workplace.

- Annual Salary Hike – Performance-based salary increments every year.

- Performance Bonus – Additional incentives based on company and individual performance.

- Job Security – Stable and long-term career opportunity.

Requirements

5+ Years in BPO/Telesales 2+ Years in Team handling Apply on Kit Job: kitjob.in/job/4lwiy3