BPO Voice Coach (Kakkanad)

Job Description

BPO Voice Coach

Location : Infopark,Kochi

Experience : 1–5 Years in Communication Training / Voice & Accent / BPO Training / Coaching

Qualification : Any Graduate

Salary : Upto 9 LPA

Shift : 6 PM
- 3 AM, (Monday-Friday)

Work Mode : Work from Office

We are looking for a dynamic and passionate Communication Coach to support employees in improving their communication, speaking, and customer interaction skills. The ideal candidate should have strong coaching abilities, excellent facilitation skills, and experience in communication or process training.

Responsibilities


- Conduct communication, voice & accent, and soft skills coaching sessions


- Improve employees’ pronunciation, articulation, fluency, and professional communication


- Provide constructive feedback and personalized improvement plans


- Coach and mentor trainees who require additional support


- Conduct assessments and evaluate calls/transactions against quality standards


- Identify communication gaps and training needs


- Manage training batches, attendance, discipline, and performance expectations


- Prepare training materials, reports, and training progress updates


- Coordinate with internal stakeholders regarding trainee performance and progress

Requirements
- Excellent verbal and written communication skills

- Solid facilitation and knowledge transfer abilities

- Experience in communication coaching, voice & accent, or process training

- Ability to provide feedback and mentor employees effectively

- Strong people management and interpersonal skills

- Critical thinking and logical reasoning abilities

- Proactive approach and problem-solving mindset

- Ability to manage classroom/training environments efficiently

Requirements

2+ Years in BPO Voice training Apply on Kit Job: kitjob.in/job/4m6cmo