Team Lead – Bpo Non Voice Kakkanad

Team Lead – BPO (Non-Voice)

Location: Infopark, Kakkanad, Kochi

Experience: Minimum 5 years of experience in any BPO Non voice with at least 2 years of Team handling experience especially in people management

Shift: Night Shift (Monday–Friday)

Salary: Up to ₹6.5 LPA

Education: Bachelor's Degree Mandatory

Responsibilities

Lead, mentor, and manage a team within a BPO non-voice process

Ensure team performance through effective coaching, motivation, and conflict resolution

Monitor and control shrinkage and attrition levels

Handle escalation mails when needed

Drive operational efficiency and meet SLA targets

Requirements

Minimum 5 years of experience in any BPO (Non-Voice)

Minimum 2 years of proven experience managing a customer service team

Inbound call or chat experience is mandatory

Robust knowledge of shrinkage and attrition management

Excellent leadership, communication, and problem-solving skills

Benefits

Cab Service Provided – Secure and convenient transportation for employees.

Fixed Weekends Off – Enjoy Saturday & Sunday off for better work–life balance.

Positive Work Culture – Supportive and employee-friendly workplace.

Annual Salary Hike – Performance-based salary increments every year.

Performance Bonus – Additional incentives based on company and individual performance.

Job Security – Stable and long-term career prospect. Apply on Kit Job: kitjob.in/job/4mhlic