Team Lead – BPO (Non Voice) (Kakkanad)

Team Lead BPO (Non-Voice) Location: Infopark, Kakkanad, Kochi Experience: Minimum 5 years of experience in any BPO Non voice with at least 2 years of Team handling experience especially in people management Shift: Night Shift (MondayFriday) Salary: Up to 6.5 LPA Education: Bachelor's Degree Mandatory Responsibilities Lead, mentor, and manage a team within a BPO non-voice process Ensure team performance through effective coaching, motivation, and conflict resolution Monitor and control shrinkage and attrition levels Handle escalation mails when needed Drive operational efficiency and meet SLA targets Requirements Minimum 5 years of experience in any BPO (Non-Voice) Minimum 2 years of proven experience managing a customer service team Inbound call or chat experience is mandatory Strong knowledge of shrinkage and attrition management Excellent leadership, communication, and problem-solving skills Benefits Cab Service Provided Protected and convenient transportation for employees.

Fixed Weekends Off Enjoy Saturday & Sunday off for better worklife balance.

Positive Work Culture Supportive and employee-friendly workplace.

Annual Salary Hike Performance-based salary increments every year.

Performance Bonus Additional incentives based on company and individual performance.

Job Security Stable and long-term career opportunity. Any Degree 5+ years 5+ Years in BPO/Telesales 2+ Years in Team handling Required Skill Profession Other General Apply on Kit Job: kitjob.in/job/4mr0nl