Store Manager (Electronic City)

Job Description – Store Manager Company: Ethera Diamonds Location: Electronic city Position: Store Manager Package
- as per company standard About Ethera Diamonds Ethera Diamonds is a premium diamond jewellery brand focused on contemporary designs, exceptional craftsmanship, and a superior in-store customer experience. Our stores represent elegance, trust, and personalized service. Role Overview The Store Manager will be responsible for the overall performance, operations, and profitability of the store. This role requires a strong blend of retail sales leadership, customer relationship management, inventory control, and team handling, specifically in the jewellery or luxury retail segment. Key Responsibilities Sales & Revenue Management Drive store sales and achieve monthly and annual revenue targets. Ensure high conversion rates, average ticket size, and repeat customer business. Handle high-value customers and assist in closing premium jewellery sales. Plan and execute in-store promotions, festive sales, and special campaigns. Customer Experience Deliver a world-class, personalized buying experience to every customer. Build long-term relationships with repeat and referral clients. Handle customer queries, complaints, and post-sale service issues professionally. Ensure adherence to brand standards in service, presentation, and communication. Store Operations Oversee daily store operations including opening/closing, cash handling, billing, and security. Ensure compliance with company policies, SOPs, and audit requirements. Maintain visual merchandising standards aligned with brand guidelines. Coordinate with HO for stock movement, replenishment, and current launches. Inventory & Stock Management Manage diamond and jewellery inventory with strict accuracy and controls. Conduct regular stock audits and ensure zero tolerance for discrepancies. Maintain proper documentation for inward/outward stock and certifications. Team Management Lead, train, and motivate the store sales team to achieve performance goals. Monitor staff attendance, discipline, grooming, and productivity. Conduct regular product and sales training for team members. Assist in hiring, onboarding, and performance reviews of store staff. Reporting & MIS Prepare and submit daily, weekly, and monthly sales and operational reports. Track KPIs such as footfall, conversion ratio, average bill value, and inventory turnover. Share market feedback, customer trends, and competitor insights with management. Eligibility & Qualifications Graduate in any discipline (MBA / Retail Management preferred). 5–8 years of experience in jewellery retail or luxury retail, with at least 2 years as Store Manager or Assistant Store Manager. Strong understanding of diamonds, gold jewellery, certifications, and retail compliance. Excellent communication, negotiation, and interpersonal skills. Proficient in POS systems, billing software, and basic MIS reporting. Key Skills & Competencies Sales leadership & customer handling Jewellery product knowledge Inventory & loss prevention Team management & training Attention to detail & operational discipline High integrity and trustworthiness What We Offer Competitive salary package Performance-linked incentives Opportunity to work with a growing premium jewellery brand Career growth within retail leadership roles. Apply on Kit Job: kitjob.in/job/4m331n