Guest Service Associate - Front Office, Fort Cochin

Job Description Greet, check-in, respond to requests and settle accounts while providing exceptional service Take initiative to add a personalized experience Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling Maintain high standards of customer services at the Reception desk so that customers' expectations are consistently exceeded.Responsible for day to day operations of Front Office Department. Any matter which may affect the interests of the hotel should be brought to the attention of the Management