Mega -Walk-In Drive for Freshers - Customer Service - 28 …, Ghaziabad

Fresher Walk-In Drive for Customer Support Executive for HCLTECH Profile
- Voice, customer service. HCL Tech Hiring for US/UK Voice Process 28 May 2026
- 29 May 2026 Walk in directly. Designation: Customer Care Representative-Freshers Any Grad/UG can apply (No Regular Students / No Law Graduate) B.tech, MTech, BCA and MCA is not eligible. Interview Location:
- HCL Technologies:
- A- 8 & 9, Sector 60, Noida, Uttar Pradesh 201301 Nearest Metro Station Sector 59. Work Location: Noida Two Way Cabs Available Walk-in Date- 28 May 2026
- 29 May 2026 Timing- 11am-2pm Job Description
- Customer Service Executive
- Fresher Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from US/UK customers. Work Experience & Qualification criteria:
- Excellent communication skills
- both verbal and written
- with a skilled telephone etiquette
- Helpful, empathetic, and enthusiastic about customer service
- Freshers in US/UK Inbound calling preferably in Banking domain Job Description

- Answer all inbound queries as per call flow procedure.
- Adherence to process to ensure high quality and customer service.
- Follow escalation procedures for issues uncontrollable at agent level First call resolution.
- Break schedule adherence.
- Involvement in motivational activities, implementing feedback given during monitoring sessions.
- Updating various logs like escalation log, complaint tracker etc.
- Ensuring data security
- proprietary data of customers Please don't carry laptop while coming for interview Contact Person- Urmika Shah Mehta Apply on Kit Job: kitjob.in/job/4mnbv0