ServiceNow Architect (Guindy)

Overview: Job Summary ServiceNow Technical Architect to oversee the end-to-end design, development, and delivery of ServiceNow solutions across the enterprise. This role combines hands-on technical expertise with strategic leadership, ensuring that the ServiceNow platform is optimized, scalable, and aligned with business objectives. The Technical Architect is responsible for architecture, engineering, and business stakeholders while mentoring designers, team members and driving best practices. Responsibilities: Key Responsibilities
- Lead the technical design and delivery of complex ServiceNow implementations and enhancements.
- Partner with product owners, and business stakeholders to translate requirements into high-quality solutions.
- Provide technical leadership to ServiceNow developers, administrators, and engineers across multiple projects.
- Drive the adoption of platform governance, security, and development standards.
- Oversee the implementation of core and advanced ServiceNow modules (ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps, etc.).
- Lead the design of integrations with external systems (REST, SOAP, APIs, LDAP, SSO, etc.).
- Ensure platform stability, performance, scalability, and compliance.
- Act as the escalation point for complex technical issues and performance challenges.
- Mentor, coach, and conduct technical reviews for development teams.
- Stay current on ServiceNow roadmap, new releases, and industry best practices, advising leadership on strategic platform improvements. Required Qualifications
- 12+ years of experience in IT, with 6+ years of ServiceNow development/engineering experience.
- Proven experience in leading technical teams on large-scale ServiceNow programs.
- Robust hands-on expertise in ServiceNow scripting (JavaScript, Glide), Flow Designer, IntegrationHub, and advanced configuration.
- Solid understanding of ITIL/ITSM frameworks and their application within ServiceNow.
- Strong knowledge of CMDB design, service mapping, and ServiceNow capabilities.
- Experience with enterprise integrations (REST, SOAP, APIs, SSO, LDAP, etc.).
- Excellent problem-solving, communication, and leadership skills. Requirements: Preferred Qualifications
- ServiceNow Certified System Administrator (CSA).
- Multiple ServiceNow Certified Implementation Specialist (CIS) certifications.
- ServiceNow Certified Application Developer (CAD).
- ServiceNow Certified Technical Architect (CTA) or working toward certification.
- Experience with Agile/Scrum delivery in enterprise environments.
- Exposure to cloud platforms (AWS, Azure, GCP) and enterprise ecosystems. Apply on Kit Job: kitjob.in/job/4lo5lx