Customer Support Executive (CSE) (Guindy)

Customer Support Executive – Voice Process Job Summary We are hiring Customer Support Executives (Voice Process) to handle customer interactions over calls. The role involves assisting customers, resolving queries, and delivering quality support. Candidates must be fluent in Malayalam, Telugu, or Kannada. English is not mandatory. Key Responsibilities
- Handle inbound and outbound customer support calls.
- Communicate clearly with customers in Malayalam / Telugu / Kannada.
- Understand customer concerns and provide appropriate solutions.
- Resolve customer issues professionally and within defined timelines.
- Update customer information accurately in the system.
- Follow company processes and quality standards.
- Escalate complex issues to the relevant team when required.
- Maintain high levels of customer satisfaction Key Requirements Education: Minimum 12th pass / Any Graduate Experience:
- 1 – 4 years of experience in Customer Support, Voice Process, BPO, or Telecalling is preferred. Skills:
- Fluency in Malayalam, Telugu, or Kannada (any one language required)
- English is not mandatory
- Valuable listening and problem-solving skills
- Basic computer knowledge (MS Office, CRM tools preferred) Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00
- ₹21,000.00 per month Benefits:
- Provident Fund Language:
- Malayalam or Kannada or Telugu (Preferred) Work Location: In person Apply on Kit Job: kitjob.in/job/4maijy