Customer Support Executive Guindy

Job Title: Customer Support Executive

Department: Customer Support / Customer Service

Job Category: Customer Service

Industry: Food & Beverage / Health & Wellness / Cloud Kitchen

Location: Guindy, Chennai

Employment Type: Full-Time

Work Location: Work from Office

About the Role

We are looking for a friendly and customer-focused Customer Support Executive to support customers throughout their journey and ensure an excellent customer experience. The ideal candidate should be able to handle customer interactions professionally and assist customers with products and subscription-related enquiries.

Key Responsibilities

Handle customer enquiries through calls, WhatsApp, and social media channels

Explain products, subscription plans, and service processes clearly to customers

Assist customers with enrolment and onboarding processes

Follow up with interested leads and convert them into customers

Resolve customer concerns in a professional and timely manner

Coordinate with internal teams for smooth customer service and operations

Maintain customer records and daily follow-up updates

Requirements

Good communication skills in English and Tamil

Basic computer knowledge and familiarity with WhatsApp/social media tools

Strong interpersonal and communication skills

Ability to guide and support customers professionally

Solid listening and problem-solving skills

Prior experience in customer support, customer service, tele calling, or related roles is an added advantage

Preferred Candidate Profile

Energetic and positive attitude

Customer-focused mindset

Ability to work in a fast-paced environment

Interest in health, wellness, and nutrition-related products is an added advantage.

Benefits

Friendly work culture

Growth opportunities opportunities

Supportive and collaborative work environment

Chance to contribute directly to customer experience Apply on Kit Job: kitjob.in/job/4m7woc