Tele Caller Executive (Guindy)

ICRE is responsible for handling customer interactions, service appointment bookings, follow-ups, customer satisfaction, and maintaining good relationships with customers in the dealership service department. The role mainly focuses on improving customer retention and workshop vehicle inflow. Key Responsibilities Handle inbound and outbound customer calls Book service appointments and follow-up reminders Welcome customers at the service reception Explain service process, charges, and delivery timelines Coordinate with Service Advisors and technicians Maintain customer database and CRM records Follow up for pending services and feedback Handle customer complaints politely and ensure resolution Improve customer satisfaction and retention Prepare daily call reports and service reports Promote AMC, service camps, and dealership offers Skills Required Good communication skills Customer handling ability Telephone etiquette Basic computer knowledge (MS Excel / CRM / DMS) Team coordination skills Positive and qualified attitude Glassdoor +2 Qualification Any Graduate / Diploma Freshers can apply Experience in automobile dealership/customer care preferred Pay: ₹13,000.00
- ₹18,000.00 per month Work Location: In person Apply on Kit Job: kitjob.in/job/4miaed