Director - Real Estate Operations (Gurugram)

About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, team-oriented culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing excellent work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP. Job Description This role is responsible for planning, establishing, and directing key real estate services and administrative oversight of the physical security team for all Ameriprise India locations. Responsible for establishing and managing a wide variety of vendor relationships including transport, security services, soft services, technical services, food service, internal conference services, mail services, regulatory compliance, and office equipment. In addition, the role has responsibility for ensuring that real estate decision-making and physical security protocols are firmly grounded in the appropriate process, adheres to industry and company-defined space standards, meets financial hurdles and parameters, and follows the appropriate authorization and validation steps. Key Responsibilities:
- Key stakeholder within all aspects of the real estate management lifecycle for multiple Ameriprise facilities in India, working intensively with identified global provider for facility management. Responsible for managing and maintaining corporate office locations, including but not limited to efficiently managing technical and soft services, reception/visitor management, physical security programs, mail-room operations, staff for managing the day-care (creche) on site, ensuring seamless power availability, executing a premium-level standard of building and grounds maintenance regime.
- Ensure protected, timely and efficient transportation of employees on a 24*7 basis from their residence to office and back. The scope of the role includes (but not limited to) working closely with Enterprise Procurement to identify and negotiate with cab fleet vendors, driving cost optimization through process improvements/route rationalization, managing service level escalations, reviewing vendor performance statistics/ SLAs and taking remedial actions, ensuring employee safety at all points, and seeking periodic employee feedback (voice-of-customer) on the service. Strong interface with corporate security leader to establish safety norms and its ongoing monitoring.
- Create, nurture and lead a high-performing team by ensuring appropriate resource/ work allocation, ongoing coaching and feedback, employee development and performance management. Manage 3rd party vendor relationships to ensure resources are efficiently deployed to meet organizational needs.
- Identify and negotiate, in partnership with Enterprise Procurement the evaluation of key real estate and security vendors. Drive cost optimization programs/ projects. Institute a strong employee feedback mechanism on the performance of key vendors; work with the employee engagement teams on remedial actions. Plan, monitor, coach, and review performance of vendors to hold them accountable to service levels/ quality commitments. Conduct regular and recurring vendor performance reviews to ensure stated KPI, SLA and other performance metrics are met; perform industry standard and site-specific due diligence functions.
- Identify and implement future real estate needs – key consultative role to determine current and future space needs, location selection, identification of construction vendors for projects/buildouts, managing construction and site improvement projects across all locations. Further, this role ensures a secure, secure, and resilient workplace, working in close partnership with key business partners and local leadership.
- Responsible for overseeing the creation, implementation and ongoing execution of SOPs used for reporting, compliance, executing and supporting the India delivery of facility management services, projects and support of workplace services. Required Qualifications:
- Bachelor’s degree or equivalent.
- 15+ years of relevant experience. Additional knowledge, skills, experience, training:
- Excellent communication, crisis management, and problem-solving capabilities.
- Background in managing real estate and security operations in large office or campus environments; experience in India regulatory and safety frameworks preferred.
- Strong collaboration skills with key business functions including local leadership, technology, and human resources.
- Proven ability to lead vendors, manage budgets, and execute complex operational programs.
- Proven record of driving business results.
- Experience creating meaningful data analysis and metrics to support business needs. In-Office Collaboration We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process. Full-Time/Part-Time Full time Timings (2:00p-10:30p) India Business Unit AWMPO AWMP&S; President's Office Job Family Group Finance Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law. We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you. Apply on Kit Job: kitjob.in/job/4lvibr