Insurance Operations Specialist (Gurugram)

Insurance Operations Specialist Industry: Life Insurance Type: Full time Location: Gurgaon, (5 days In person, Saturday, work from home) Experience: Minimum 5 Years Revenue Responsibility: ₹20 Crore and above Reporting To: Senior Management / Business Head Role: Deputy Head – Business Development Manager: Sales About the Role We are seeking a knowledgeable and detail-oriented Insurance Operations Specialist to join our team. This role focuses on the backend operations of financial and insurance organizations, and is ideally suited for a professional with hands-on experience working within an insurance intermediary or directly with an insurance company. The successful candidate will manage a portfolio of 50–100 applications, handling approximately 100 transactions per month, and will own the complete end-to-end operations journey — from login to issuance, and from proposal submission through proposal acceptance. The role requires strong knowledge of insurance products, with a preference for candidates experienced in life insurance. Key Responsibilities New Business & Policy Processing
• Manage a portfolio of 50–100 insurance applications end-to-end, handling approximately 100 transactions per month across the full policy lifecycle
• Review submissions for completeness and accuracy before creating final quotes, generating payment options and submitting to Insurance Companies
• Coordinate with producers and underwriters to ensure timely policy issuance
• Maintain policy records and documentation
• Manage the complete end-to-end operations journey, from login to issuance and from proposal submission to proposal acceptance, ensuring accuracy and compliance at every stage Renewals & Endorsements
• Manage the renewal cycle, including pre-renewal outreach and connecting RMs where needed
• Process mid-term endorsements, cancellations, and reinstatements accurately and within carrier guidelines
• Track expiration dates and ensure timely follow-up to prevent coverage lapses Compliance & Regulatory
• Ensure all transactions comply with applicable state regulations, carrier guidelines, and internal procedures
• Maintain up-to-date knowledge of licensing requirements, filing deadlines, and regulatory changes
• Support audits and quality control reviews as required Market & Product Knowledge
• Stay current with market conditions including carrier appetite changes, rate movements, and product developments
• Demonstrate working knowledge of insurance products across personal lines, commercial lines, life, health, and employee benefits
• Assist producers and account managers with coverage explanations and product comparisons Systems & Reporting
• Maintain accurate data in the agency or policy management system (e.g., Applied Epic, Vertafore, or equivalent)
• Generate operational reports and support management with data as needed
• Identify process inefficiencies and contribute to continuous improvement initiatives Required Qualifications
• 5 years of experience in insurance operations, with direct experience at an insurance intermediary or insurance company
• Strong communication skills with the ability to effectively liaise with multiple stakeholders including insurers, clients, relationship managers, and internal teams; full fluency in English, both written and spoken.
• Strong working knowledge of insurance operations across multiple product lines and coverages
• Demonstrated understanding of the new business process, policy lifecycle, and renewal workflow
• Basic understanding of medical and financial underwriting principles (e.g., health history, risk classification, eligibility)
• Basic understanding of financial underwriting principles (e.g., financial statements, revenue analysis, risk exposure assessment)
• Strong attention to detail, organizational skills, and ability to manage multiple priorities Preferred Qualifications
• Experience in life insurance operations (preferred)
• Active P&C;, Life, or Health insurance license (as applicable to the role)
• Experience working across both commercial and personal lines
• Experience at both an agency/broker level and a carrier level
• Experience supporting producers or account executives in a service or operations capacity Apply on Kit Job: kitjob.in/job/4mrqaa