Desktop Support Administrator (Gurugram)

Role & responsibilities Role : Senior Desktop Administrator (Endpoint & Intune Support) Experience : 4 Years Location : Gurugram Cairn Office Job Summary We are seeking an experienced Senior Desktop Administrator to manage, secure, and support enterprise endpoint environments across Windows and Mac platforms. The role focuses on Windows 11 readiness, Microsoft Intune device management, endpoint security compliance, user support for business applications, and proactive troubleshooting. The candidate will play a key role in ensuring device security, operational stability, and a seamless enduser experience. Key Roles & Responsibilities Endpoint & Device Management (Intune / MDM)
- Manage device enrollment and lifecycle in Microsoft Intune.
- Monitor and resolve device compliance and sync issues.
- Validate and enforce BitLocker encryption, Microsoft Defender updates, and Windows patching.
- Verify devices are mapped to correct Active Directory OU and Intune/MDM policies.
- Troubleshoot issues related to enrollment, endpoint security, updates, and policy application. Operating System & Image Management
- Configure and deploy new laptops and workstations with standard corporate software.
- Create, maintain, and update customized Windows images with approved applications.
- Support and execute Windows 10 to Windows 11 upgrades, ensuring:
- OneDrive data synchronization before upgrade
- Minimal user downtime
- Develop and execute scripts for silent uninstallation of unlicensed or unauthorized software. End User & Application Support
- Provide advanced desktop support for business users on:
- Outlook, Microsoft Teams
- Printers and shared drives
- SAP, ESS, digital signature tools
- Other enterprise and lineofbusiness applications
- Provide Mac OS support within an enterprise setting.
- Resolve assigned IT service tickets within SLA using the ticketing portal.
- Collaborate with internal teams to ensure secure and appropriate access. Required Technical Skills
- Strong handson experience with Microsoft Windows OS administration and Endpoint Manager
- Knowledge of
- BitLocker encryption
- Microsoft Defender for Endpoint
- Windows Update and patch management
- Expertise in Windows 10 & Windows 11 enterprise environments
- Experience creating and managing Windows images and deployment packages
- Working knowledge of Active Directory OU structure and endpoint alignment
- Experience supporting Mac endpoints
- Familiarity with SharePoint administration basics Apply on Kit Job: kitjob.in/job/4mv3z8