Chat Process Executive || International process (Gurugram)

Hiring enthusiastic and customer-focused individuals for Chat Process. As a Senior Customer Support Executive, you will be responsible for handling customer queries, resolving issues efficiently through chat , and ensuring a positive customer experience. Role & responsibilities
- Provide Superior Customer Experience on Chats to Consumer Card Members
- Resolve all Customer Queries and Follow Established Procedures as Appropriate
- To identify the Mood, Profile & Need of the Customer and leverage these details to offer the best suited benefits/products to the Customer while being compliant with the laid guidelines
- Deliver to the Customer, Employees and Shareholder Metrics as per Goals Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands To Meet Their Needs and Ensure Quality Service is given at all times
- Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries
- Previous sales while providing top notch customer service background Strong Interpersonal, Communication and Listening Skills. Preferred candidate profile
- Undergraduate or Graduate (any stream)
- 1 Yr experienced candidates can apply
- Good communication skills in English (written & verbal)
- Experienced can apply.
- Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations
- Demonstrated Dependability/Self Motivating Skills. Change Management Ability
- Demonstrated Ability to Work effectively within a Team Environment as well as independently
- Proven Analytical and Problem Solving with a solid attention to Detail. Workable knowledge of MS Office Applications (Word, Power-point, Excel)
- 24/7 & Rotational shifts including night shifts
- Strong Interpersonal Communication and Comprehension Skills
- Candidate should be comfortable with 24*7 working environment. Perks & Benefits
- Salary upto3LPA- 4 LPA
- 24k to 27k In-hand
- 2500-3500 Monthly Incentive Variables
- Lucrative incentives
- Night Shifts
- 24*7 Shifts
- 5 days working
- Roster Off
- Both side transport facility. To get your interview scheduled contact below:
- Khushi 9910810424
- Kanika 9217010883
- Shahin 9821396633 Apply on Kit Job: kitjob.in/job/4mvbs4