Helpdesk Executive, Gurugram

KEY TASK AND RESPONSIBILITIES: Role responsibilities are varied; they include but are not limited to the following- Provide Call logging services in accordance with the service guidelines. Receive and log complaints - Record complete details of the service requests / complaints from employees of (Client). Assign Unique Identity numbers for all service requests / complaints.Use the automation tool to generate job cards / work orders for all service requests with specific tasks by assigning unique reference numbers Assign and Dispatch - Assign specific service provider based on the nature of request / complain. Follow- up on completion - Close service requests by regularly following up with respective service assignee and record response timesOccupier feedback - Communicate with requestor to ensure call closure, request status, reasoning and commit on probable timing of call closure Reporting - Prepare daily / weekly reports on call status. Prepare monthly report on recurring calls and assist Building Engineers in job card analysis Ensure compliance of client regulationsSupport Facilities Management activities as required Contribute to the Monthly Management Report by providing timely and accurate data Support in managing all Health and Safety related requirements. Perform other duties as required by Client Work closely with Invoicing SPOC in relation to providing supporting documents and information for invoicingWork closely with Soft Services, Engineering and Property Management teams in relation to the completion of work orders/ contractor management and agreed operational procedures Education and Experience Any Bachelor's degree. between Three- and Five -years' experience in Facility (OR) Property Management. Experience in Helpdesk Operations and use of ticketing tool will be an added advantage.Must have's A customer-service orientation at the core Good written and oral communication skills. Being always professional and with a positive attitude.