Sr. Operations Manager (Life Insurance&Annuity), Gurugram

Job Title: Sr. Operations Manager (Life Insurance&Annuity) Location: Gurugram (Hybrid) We are seeking a highly experienced Operations Manager / Senior Manager with a strong Life Insurance and Annuity background to lead teams, drive service excellence, and manage complex financial operations within a fast-paced environment. Key ResponsibilitiesLead and manage team leads and associates supporting Life Insurance and Annuity operations Drive performance through goal setting, feedback, and formal performance reviews Own daily operational delivery, SLAs, quality, and risk controls for financial transactions Act as the escalation point for complex client, agent, and distributor issuesPartner with IT, Compliance, Product, and Operations to improve systems and workflows Identify risks and implement process improvements to enhance accuracy and efficiency Required Qualifications Bachelor's degree with 7+ years of relevant experience, or 10+ years of combined financial services experience2+ years of people management experience in a financial services environment Strong Life Insurance and Annuity operations experience (required) Solid financial domain knowledge, including regulations and transactional risk management Hands-on experience with redemptions, exchanges, RMDs, systematics, and complex service transactionsExperience across annuity administration, life insurance administration, new business, or customer service Excellent leadership, communication, and decision-making skills Looking forward to discussing this opportunity with you! Please feel free to share your resume to [HIDDEN TEXT]