Operations Executive – Customisation (Gurugram)

Company Description: 30 Sundays is a travel company dedicated to creating personalized and unforgettable vacation experiences exclusively for couples. Founded by industry veterans with backgrounds at Apple, BCG , and leading travel businesses like Oyo and Travel Triangle, focused on curating unique and high-quality couple-focused trips, 30 Sundays stands out with features like knowledgeable planners, price transparency, and 24/7 Support At 30 Sundays, we believe in strengthening relationships through meaningful travel experiences tailored to couples. Role Description: This is a full-time on-site role for a Operations Executive – Customer Experience located in Gurugram. The Operations Executive – Customer Experience will be responsible for the post-sales journey through accurate execution and itinerary customization. Ensure a seamless customer experience with strong coordination, communication, and relevant cross-selling. Key Responsibilities
- Conduct post-sales quality checks on bookings, including documentation and itinerary accuracy
- Customize itineraries based on customer preferences, ensuring a seamless and personalized experience
- Cross-sell add-ons such as visa services and travel insurance where relevant
- Coordinate with the reservations team to implement required changes efficiently
- Engage in ~ 1 hour of high-quality customer interactions daily (calls), focused on clarity, trust-building, and problem-solving
- Maintain clear internal documentation for all updates and changes Requirements
- 1–2 years of experience in customer experience / operations / client handling roles
- Strong attention to detail , especially in documentation and travel planning
- Excellent communication skills with the ability to handle customers confidently
- Ability to manage multiple tasks and work in a fast-paced environment
- A customer-first mindset with good judgment and ownership Why Join 30 Sundays:
- Better-than-market salary packages with attractive incentives.
- Structured training programs to set you up for success.
- A collaborative, growth-oriented work workplace. Apply on Kit Job: kitjob.in/job/4n6ojx