Front Office Associate (Gurugram)

Welcome guests, process registrations, assign rooms, and handle check-outs. Address guest inquiries, accommodate special requests, and resolve complaints. Manage room bookings, modify reservations, and answer multi-line phone calls Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and qualified; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; Pay: ₹25,000.00
- ₹30,000.58 per month Benefits
- Food provided
- Health insurance
- Provident Fund Work Location: In person Apply on Kit Job: kitjob.in/job/4n6tsz