Associate Application Administrator (Gurugram)

**Department** Business Applications **Employment Type** Full Time **Location** India **Workplace Type** Hybrid **Shape the Future of Work with Eptura** At Eptura, we're not just another tech company-we're a global leader transforming the way people, workplaces, and assets connect. Our innovative worktech solutions empower 25 million users across 115 countries to thrive in a digitally connected world. Trusted by 45% of Fortune 500 companies, we're redefining workplace innovation and driving success for organizations around the globe. **Job Description** This role supports the day-to-day administration, configuration, and continuous improvement of Salesforce Service Cloud and Experience Cloud, including Eptura's external user experience. Working under the guidance of senior team members, the role focuses on resolving user issues, assisting with system enhancements, and supporting the delivery of scalable, well-governed solutions across Salesforce and related platforms. **Responsibilities** + Support the administration and configuration of Salesforce Service Cloud and Experience Cloud + Troubleshoot and resolve end-user issues through the JIRA ticketing system + Assist in configuring, testing, and deploying Salesforce enhancements aligned to business requirements + Support the build and testing of Agentforce agents in line with approved scope and governance standards + Contribute to configuration and testing of B2B eCommerce experiences in partnership with cross-functional teams + Participate in process flow analysis and business process design activities + Work within an agile sprint framework to deliver ongoing enhancements + Provide input into effort estimates for assigned tasks + Support users in building reports and dashboards + Collaborate with internal development teams and business stakeholders **About You** + 4+ years of Salesforce experience + Salesforce Administrator or Advanced Administrator certification required + Preferred: Salesforce Service Cloud and/or Experience Cloud certification + Experience with Service Cloud and Salesforce Communities/Experience Cloud + Ability to build and manage workflows, validation rules, and process flows + Experience configuring page layouts, objects, and fields + Knowledge of user access management (roles, profiles, rules, and users) + Ability to gather and translate business requirements into solutions + Experience creating process and policy documentation + Strong communication and stakeholder engagement skills **Benefits** + Health insurance fully paid-Spouse, children, and Parents + Accident insurance fully paid + Flexible working allowance + 25 days holidays + 7 paid sick days + 10 public holidays + Employee Assistance Program **Eptura Information** + Follow us on Twitter | LinkedIn | Facebook | YouTube + At Eptura, we believe strong teams are built through collaboration, flexibility, and a range of perspectives grounded in skill and experience. We strive to create an workplace where people can do their best work, contribute meaningfully, and grow alongside our business. \#LI-TS1 Apply on Kit Job: kitjob.in/job/4n8pci