Manager - Concierge & Sales Support (Gurugram)

Company Description Himalayan Echoes creates transformative journeys that immerse travelers in the landscapes, cultures, and stories of the Himalayas. The company designs experiences that blend adventure, cultural exploration, solitude, and spiritual discovery, allowing each traveler to create a deeply personal connection with the region. Travelers leave with lasting memories and meaningful stories that reflect both the spirit of the mountains and their own inner journeys. Through every trip, the company encourages guests to become storytellers who carry the essence of the Himalayas with them. Role Description The Manager – Concierge & Sales Support is a full-time, on-site role based in Gurgaon, responsible for overseeing the end-to-end guest service and front-line sales support experience. This role manages concierge services, including handling inquiries, customizing itineraries, coordinating special requests, and ensuring a smooth pre- and post-travel experience for guests. The manager will oversee reservations, maintain accurate booking records, and collaborate with internal teams and external partners to confirm travel arrangements and services. Day-to-day responsibilities include managing guest or trade facing communication channels, responding promptly to phone, email, and online queries, and ensuring high standards of hospitality. The role also supports sales by preparing proposals, following up on leads, assisting with upselling and cross-selling relevant experiences, and providing timely, accurate information to prospective and existing customers. This is a pivotal role with an excellent growth trajectory within the company. Qualifications
- Strong customer-facing abilities, including Customer Service and Communication skills, with the capacity to handle diverse guest needs in a professional and empathetic manner.
- Hands-on experience with Concierge Services and Reservations, including managing itineraries, coordinating bookings, and handling special requests end-to-end.
- Background in reservations and front-desk operations, such as managing calls, emails, and maintaining organized records and schedules.
- Experience in travel, hospitality, or tourism operations, ideally with premium or experiential travel brands.
- Proficiency in CRM or reservation systems, and comfort working with office and communication tools.
- Solid organizational and time-management skills, with attention to detail and the ability to manage multiple guests and tasks simultaneously.
- Working knowledge of design tools such as Canva and proficiency in MS Office applications
- Ability to work on-site in Gurgaon, collaborate with cross-functional teams, and adapt to dynamic guest and business needs.
- Bachelor’s degree in Hospitality, Tourism, Business, or a related field, or equivalent relevant experience. Apply on Kit Job: kitjob.in/job/4n940b