Production Analyst, JIRA and Confluence Administrator, Gurugram

Join us as a Production Analyst This is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure We'll look to you to deliver a complex and critical production management, infrastructure and application support service for relevant platforms, activities and processes across the domainHone your existing analytical skills and advance your career in this exciting, quick paced role We're offering this role at associate level What you'll do As a Production Analyst, you'll support with providing day-to-day technology based services and will assist with deploying new, complex applications and architecture across the domain. We'll look to you to support the delivery of application management, application support and the building of environments for systems, making sure all deployments into production environments meet the appropriate quality standards.It's a highly collaborative role which will see you working closely with platform and domain stakeholders to ensure the robustness and resilience of the platform. You'll also work with feature teams to understand the upcoming changes and prevent potential issues occurring. Your Role Will Also InvolveCollaborating with product development and feature teams to understand the upcoming product, enabling continuous integration and continuous deployment to occur Regularly attending the feature teams' refinement and planning sessions Identifying areas for service improvement by analysing and diagnosing re-occurring platform and service incidents, as well as customer and stakeholder feedbackBuilding a culture of continuous improvement to reinforce the robustness of the domain, with a focus on automation, scalability, continuous integration and continuous delivery The skills you'll need We're looking for someone with technical knowledge and experience including platform, technology, products and domains. Along with this, you'll bring experience of working in an Agile or DevOps environment with continuous delivery and continuous integration.We're Also Looking For Hands-on experience as a Jira and Confluence Administrator within a large, complex organisation Proven capability in handling requests and incidents within ServiceNow-based ITSM environments understanding of IT service management frameworks and operational resilience requirements in regulated environmentsability to identify issues, conduct root cause analysis, and implement sustainable, long-term solutions Good collaboration and stakeholder management skills Apply on Kit Job: kitjob.in/job/4nabw7