Backup Administrator (Guwahati)

Company Description U&D; Square Solutions Pvt. Ltd. is a leading provider of 24x7 Managed IT Services, serving top Managed Service Providers (MSPs) across the USA and Canada. With a focus on ITIL-based practices, our expertise spans monitoring services, proactive maintenance, server and network management, IT security, and more. We currently manage over 15,000 servers, 90,000+ endpoints, and support numerous web hosting customers worldwide. Our team handles over 25,000+ incidents each month, ensuring reliable and consistent IT solutions for our clients.

Role Description The L2 Backup Engineer is responsible for ensuring the reliability, availability, and optimal performance of the backup infrastructure within client environments. This role involves proactively addressing backup-related issues, implementing solutions to minimize risks, and maintaining robust disaster recovery processes. The ideal candidate is a proactive problem solver with a robust technical background in backup systems and a passion for delivering exceptional service in a dynamic and fast-paced environment. This individual should have a deep understanding of enterprise backup tools and processes, as well as the foresight to plan and execute impactful changes without compromising data integrity. The ability to effectively manage stress during critical incidents and to consistently provide excellent customer service is critical to success in this role. Responsibilities: Monitor, manage, and maintain backup environments to ensure data protection and availability. Perform regular health checks of backup systems, including backup jobs, replication, and disaster recovery configurations. Troubleshoot and resolve Level 2 issues related to backup failures, performance, and restore requests. Escalate complex problems to L3 engineers or vendor support when required, ensuring timely resolution. Manage and maintain backup solutions across on-premises, cloud, and hybrid environments (e.g., Axcient, Veeam, Acroni Apply on Kit Job: kitjob.in/job/4m28h2