Caller, Guwahati

Company Description Saptaviah Global Institute is a training institute that empowers students in the North East region of India with career-focused skills in aviation and hospitality. Dedicated to bridging the gap between education and employment, it provides vocational training through a combination of classroom learning and practical exposure, including real-world simulations and industrial visits. The institute offers comprehensive programs, including airport operations, cabin crew preparation, hospitality management, and customer service excellence. Beyond training, Saptaviah provides resume guidance, mock interviews, and placement support to help students transition seamlessly into professional careers. Committed to professionalism and discipline, Saptaviah is a trusted name in skill development in the North East.Role Description We are seeking a full-time Caller for our on-site location in Guwahati. The Caller will be responsible for conducting phone-based communication with potential students to provide information regarding course offerings, admission processes, and other relevant details. Responsibilities include following up on leads, maintaining call logs, addressing queries, and ensuring excellent customer service. This role requires maintaining an organized database of student information and collaborating with the admissions team to achieve enrollment targets.Qualifications Excellent verbal and written communication skills in English and local languages Strong interpersonal and customer service skills Good organizational skills and ability to maintain accurate call logs and records Proficiency in Microsoft Office tools and data management Self-motivated, energetic, and results-orientedPrior experience in tele-calling or customer service is an advantage Minimum qualification: High school diploma or equivalent education