Hiring For International Voice Process || Tech Mahindra …, Uttar Pradesh

What you'll do Roles and Responsibility Associate will Issue an acknowledgement and offer resolution on the call. Associate will resolve the customer query over call and provide solution w.r.t. customer query e.g. Billing / Product or Shipment tracking/refund / profile management / dispute handling / change of Plan or shipment / Points management / Damaged delivery etc. Preferred candidate profile Self-Motivated & Ability to Work Under Pressure Customer Centricity Should have critical thought process and decision-making capability with focus on accuracy. Willingness to Learn Skill Set required: Logical Reasoning, Problem Solving, Decision Making, Probing, Comprehension. Should be able to display a high level of empathy while dealing with customer problems and humanize the communication aspect irrespective of the channel of interaction. Connect On: HR Rohan- 92667 46802 Mail
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