Customer Relationship Associate | Noida Sector 135 (Uttar …, Uttar Pradesh

Company Solar Industry Timing 9 00 Am To 7 00 Monday To Friday and Alternate Saturday Working Location Noida Sector 135 Role Customer Service Associate About the Role Key Responsibilities Customer Management Handle customer inquiries via phone email and chat ensuring timely and accurate responses Issue Resolution Resolve customer complaints and issues effectively escalating when necessary to maintain high levels of customer satisfaction Reporting Generate regular reports on customer interactions feedback and sales metrics to help improve the customer service process Customer Retention Proactively engage with existing customers to gather feedback identify service improvement opportunities and enhance customer loyalty Process Improvement Identify and suggest improvements to customer service processes and workflows to enhance efficiency and customer satisfaction Collaboration Work closely with marketing and sales teams to implement customer feedback strategies and drive marketing campaigns Qualifications Bachelor s degree in Business Administration Marketing or a related field 1-3 years of experience in CRM customer service or a related role Proficiency in MS Office Suite Excel Word PowerPoint Robust communication and interpersonal skills with a customer-oriented attitude is must Excellent problem-solving skills and the ability to handle customer issues calmly and effectively Ability to multitask and manage time efficiently in a fast-paced environment Job Type Full-time Pay 300 000 00
- 400 000 00 per year Schedule Day shift Fixed shift Application Question s Are you comfortable travelling to Noida Sector 135 for work Is your English communication excellent What is your Current and Expected Salary Can you join immedietly Experience Customer relationship management 1 year Required Customer service 1 year Required Language English Required Location Noida Uttar Pradesh Required Work Location In person Application Deadline 07 08 2025 Apply on Kit Job: kitjob.in/job/4n23hd