Assistant Training Manager (Hospitality Background) - …, Lonavla

Primary Purpose We are seeking a dedicated and dynamic Assistant Training Manager with a specialty in Food & Beverage (F&B;) Service to join our team at Della Resorts & Adventure. The ideal candidate will have a strong background in departmental training, excellent communication skills, and a passion for delivering exceptional guest experiences. Key Responsibilities Training Program Development: Design, implement, and evaluate comprehensive training programs for operational departments to ensure consistent and high-quality service. Training Delivery: Conduct engaging and informative training sessions, workshops, and on-the-job training for current hires and existing staff. Performance Monitoring: Regularly assess staff performance through evaluations, feedback, and observations, and provide coaching and support to help team members improve their skills and knowledge. Standard Operating Procedures (SOPs): Develop, update, and enforce SOPs for Departments to maintain consistency and excellence in service delivery. Cross-Department Collaboration: Work closely with department heads and management to identify training needs, develop training schedules, and ensure alignment with the resorts goals and standards. Guest Experience Enhancement: Continuously monitor and improve service quality to enhance guest satisfaction and address any training-related issues that may affect the guest experience. Training Materials: Create and update training manuals, guides, and other materials to support training initiatives. Compliance: Ensure all training programs comply with industry standards, health and safety regulations, and company policies. Reporting: Maintain accurate records of training activities, staff progress, and training outcomes, and provide regular reports to management. Qualifications Education: Bachelors degree in Hospitality Management, Training & Development, or a related field. Experience: Minimum experience of 4-5 years as a departmental trainer or a professor in F&B; Service department from a reputed institute, luxury resort or hotel environment. Minimum Qualification: Bachelors degree in Hospitality Management, Training & Development, or a related field Minimum Job Experience: Minimum experience of 4-5 years as a departmental trainer or a professor in F&B; Service department from a reputed institute, luxury resort or hotel environment Reporting to: HR Director Travel: N/A Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying. Apply on Kit Job: kitjob.in/job/4m5rav