Application Tech Support Practitioner Hinjawadi

Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Site Reliability Engineering

Positive to have skills : Cloud Infrastructure, Cloud Automation DevOps, Infrastructure Automation

Minimum 5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary: A Site Reliability Engineer (SRE) ensures systems are secure, scalable, and highly available, bridging the gap between Business Application development and IT operations. This role combines automation, observability, incident response, and performance engineering to maintain continuous service reliability while accelerating delivery velocity. The Site Reliability Engineer designs and maintains production systems that meet defined Service Level Objectives (SLOs) and error budgets. Using software engineering principles, an SRE prevents downtime, automates operations, and improves platform performance through observability, fault tolerance, and system resilience. Roles & Responsibilities:
- Reliability and Performance: Monitor and optimize system uptime, latency, and throughput to meet SLOs and SLIs.
- Incident Management: Lead incident response, manage escalations, perform root cause analysis (RCA), and drive postmortem reviews.
- Automation and Tooling: Develop CI/CD pipelines, automate infrastructure management, and eliminate manual toil through scripting and orchestration.
- Monitoring and Observability: Implement metrics, logging, and tracing frameworks (Prometheus, Grafana, ELK, Datadog) to gain real-time visibility into distributed systems.
- Capacity Planning: Conduct resource forecasting, design scalable infrastructure, and handle performance un Apply on Kit Job: kitjob.in/job/4mpghx