Customer Support Associate (Haryana)

Job description
- Experience in blended process including voice and email campaigns
- Possess robust knowledge of Banking products (specially US Payments)
- Answering incoming calls and emails regarding product and services and general queries
- Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller.
- Update customer information in CRM during and after each call.
- Work with the team to stay updated on product knowledge and be informed of any changes in processes.
- Ability to remain professional and courteous with customers at all times.
- Excellent verbal and written communication skills.
- Being empathetic in all customer interactions Skills required
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- Banking Product knowledge (specially US payments)
- Customer service & Sales Calling
- Focus on Quality and Problem solving
- Excellent Documentation/E-mail skills
- Knowledge of CRM and Telephony like Avaya, Salesforce etc
- Quick learner and passion for Customer Service
- Multi-tasking and good comprehension skills Education and experience required
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- Fluent in verbal and written English
- Basic knowledge of Microsoft Excel
- Graduate
- At least one year of Customer Service experience preferably in banking domain for US We are looking for immediate joiners. Interested can share their profile at along with below details. Current CTC Expected CTC Notice period Current locations Ok with one way cab Ok with night shift Regards, Wamiq Apply on Kit Job: kitjob.in/job/4md6kx