Support Engineer Haryana

Key Accountabilities Handle escalated L2 tickets for telecom applications. Perform root cause analysis and provide permanent fixes. Coordinate with L3 teams/vendors for unresolved issues. Lead and mentor L2 support engineers. Allocate workload, monitor performance, and ensure SLA adherence. Conduct knowledge-sharing sessions and maintain skill matrix. Ensure proactive detection and resolution of issues before business impact. Validate and implement application changes in production with change request process.

Provide timely updates to business teams on incidents and outages. Drive weekly governance calls with customer for status and escalations. Follow the process to include MOP/SOP for changes and operations. Drive corrective and preventive actions for high-severity incidents. Ensure adherence to ITIL processes (Incident, Problem, Change Management). Identify automation opportunities using Shell scripting and Python. Drive process improvements and reduce incident recurrence.

Mandatory Skills Operating Systems: Linux (advanced troubleshooting and scripting). Databases: Oracle, PostgreSQL (SQL, PL/SQL, performance tuning). Monitoring Tools: Zabbix, Grafana. ITIL Framework: Incident, Problem, Change Management. Containerization & Orchestration: Docker, Kubernetes. Load Balancer: HAProxy configuration and troubleshooting. Messaging & Streaming: Apache Kafka. Logging & Analytics: ELK Stack (Elasticsearch, Logstash, Kibana). Scripting & Automation: Shell scripting and Python. Application Support Expertise: Telecom OSS/BSS systems. Communication & Leadership: Robust stakeholder management and team leadership.

Desirable Skills Cloud Exposure: AWS/GCP basics. Performance Optimization: Database and application tuning. Reporting: ETL. Certifications: ITIL Foundation, Docker/Kubernetes certifications, Redhat. Apply on Kit Job: kitjob.in/job/4mq1i6