Project Delivery Engineer (Bagalur)

Job Description

Job Title: Project Delivery Engineer

Experience: 2+ Years

Location: Bangalore About the Company:

Our client is a product-focused organization founded by experienced technocrats with over 14 years of collaboration and a combined industry experience of 100+ years. With strong domain expertise in the Infrastructure & Operations space, it has built a robust presence across India and international markets. The company offers a comprehensive portfolio of integrated IT solutions designed to simplify and automate complex IT environments. Its solutions empower enterprises to improve operational efficiency and deliver superior services to end users. Role Overview:

We are looking for a Project Delivery Engineer who will be part of the delivery team responsible for executing end-to-end project implementations. The role involves working closely with customers throughout the deployment lifecycle, ensuring smooth implementation, timely delivery, and seamless transition to support. Key Responsibilities:

1. End-to-End Project Deployment
- Lead deployment of Infraon product suite from project kickoff to closure.


- Ensure adherence to timelines, scope, and quality benchmarks.


- Drive project sign-off and collect customer feedback.

2. Project Scope & Planning


- Understand and document project scope, deliverables, and implementation steps.


- Identify risks and proactively plan mitigation strategies.

3. Customer Coordination & Communication


- Act as the primary point of contact for customers during deployment.


- Provide regular updates and ensure alignment on expectations.


- Address and resolve customer concerns promptly.

4. Product Installation & Configuration


- Install and configure Infraon products (IMS, Desk, NCCM, Secura).


- Ensure seamless integration with customer environments.

5. Technical Support & Issue Resolution


- Handle customer queries related to deployment and product usage.


- Escalate bugs/issues to the development team when required.

6. User Training & Handover


- Conduct product demos and training sessions for end users.


- Manage UAT sign-off and gather feedback for improvements.

7. Project Reporting & Documentation


- Share regular status reports with stakeholders.


- Maintain proper documentation and ensure data confidentiality.

8. Additional Responsibilities


- Travel to customer locations for deployment and training when required.


- Support organizational goals through successful project delivery.

Required Skills:


- Experience in Network Management Systems (NMS) and Helpdesk tools


- Strong understanding of IT infrastructure, networking basics, Linux, and SQL


- Ability to analyze project requirements and troubleshoot issues effectively


- Strong verbal and written communication skills


- Ability to interact with customers and deliver presentations


- Quick learner with ability to adapt to dynamic environments


- Comfortable working under tight timelines

Eligibility / Qualifications:


- Education: BE (IT/CS) / BCA / MCA / BSc / MSc (Computer Science or related fields)

Other Details:


- Notice Period: Immediate to 30 days


- Work From Office – 5 Days (Bangalore)

Requirements

Job Title: Customer Success Manager Experience: 3-6 Years Location: Chennai About the Company: Our client is a fast-growing technology-driven organization operating in the SaaS space, focused on enabling scalable revenue operations and efficient sales processes. The company emphasizes operational excellence, data-driven decision-making, and cross-functional collaboration to support global sales teams. It is known for fostering a high-performance culture with strong process discipline and continuous improvement. Role Overview: We are looking for a proactive and customer-centric Customer Success Manager to drive customer engagement, product adoption, and long-term retention. This role will manage a portfolio of customers, ensuring they achieve their business objectives while maximizing value from the platform.The ideal candidate will act as a trusted advisor to stakeholders, combining business acumen with technical understanding to guide customers through their journey. This role requires strong relationship management, problem-solving skills, and the ability to work with global clients, particularly in US markets. Key Responsibilities: Customer Success & Relationship Management: Build strong relationships with customers and act as a trusted advisor Drive product adoption and ensure successful value realization Proactively identify risks and opportunities within accounts Program Strategy & Execution: Help customers achieve program goals and overcome adoption challenges Provide strategic guidance aligned with industry best practices Conduct regular business reviews with actionable insights Retention & Growth: Drive customer retention and renewal rates Identify opportunities for account expansion and revenue growth Encourage customer advocacy and referrals Cross-functional Collaboration: Work closely with Sales and Implementation teams for seamless onboarding Support pre-sales discussions where needed Act as the voice of the customer internally Product & Technical Enablement: Guide customers on platform usage and best practices Analyze product usage and recommend improvements Provide both strategic and tactical support Required Skills: 3+ years of experience in Customer Success, Consulting, or Account Management (preferably in SaaS) Solid experience managing enterprise or mid-market clients Proven track record in customer retention and revenue growth Solid communication and stakeholder management skills Ability to work with global customers and cross-functional teams Analytical mindset with problem-solving capabilities CRM Tools: Salesforce or similar platforms Customer Success Platforms: Intercom or similar tools Tools: Microsoft Office / Google Workspace Experience in HR Tech or L&D; domain Exposure to mentoring or employee engagement platforms Experience working in startup or high-growth environments Eligibility / Qualifications: Any Bachelor’s degree Other Details: Notice Period: Immediate to 30 days preferred Work Type: Full-time Flexibility to work in US time zone (EST) required Apply on Kit Job: kitjob.in/job/4ljnr1