Azure Support Engineer, Hosur

Note: 1>Shiftime - Permanent EST timezone (9AM to 5PM - EST) 2>Role is purely REMOTE(From India only) Experience Range - 3-6Years Notice Period/Lead time to onboard - 15Days to Max.45Days Required Skills / Experience Azure Platform Support Experience troubleshooting Azure App Services Understanding of Azure networking concepts related to App ServicesAbility to diagnose application deployment, runtime, and connectivity issues Familiarity with Azure resource permissions and RBAC Application Insights / Monitoring Strong comfort level with Azure Application Insights Ability to query and analyze logs using Kusto Query Language (KQL) Experience identifying application failures, performance bottlenecks, and exception tracesAbility to use provided troubleshooting KQL queries and adapt them as needed Azure Service Bus Experience troubleshooting Azure Service Bus queues/topics/subscriptions Understanding of message flow, dead-letter queues, and retry behavior Ability to identify stuck or failed message processing scenariosMicrosoft Entra / Identity Familiarity with Microsoft Entra ID administration and troubleshooting Basic understanding of authentication, service principals, and enterprise applications Familiarity with Entra Verified ID concepts and operational troubleshooting Microsoft 365 General Microsoft 365 administration and troubleshooting experienceAbility to validate tenant configuration and related integration dependencies PowerShell Strong PowerShell scripting and troubleshooting experience Ability to execute remediation scripts, gather diagnostics, and perform operational tasks on Azure-hosted resources Operational Troubleshooting Ability to follow documented runbooks and escalation proceduresComfortable analyzing logs, service health, and application behavior Experience supporting production SaaS or cloud-hosted applications Ability to independently diagnose issues before escalating to engineering teams Azure Functions Experience with Azure Function Apps Understanding of HTTP-triggered functions and proxy scenariosHelpful for support of Android VC request proxy deployments if required NICE TO HAVES Node.js Troubleshooting Basic Node.js runtime troubleshooting experience Ability to access application nodes/instances if deeper diagnostics are required Infrastructure&DevOps Exposure Familiarity with CI/CD deployment concepts Basic understanding of containerized deployments Experience working with Azure CLI Security / Identity Background Experience supporting IAM, MFA, identity proofing, or credential-based platforms Familiarity with audit logging and security event analysisAdditional Operational Considerations The primary operational focus area would likely be: Application Insights monitoring and KQL-based troubleshooting Azure App Service operational support Service Bus diagnostics and remediation PowerShell-based remediation activities The support model would also require:Appropriate RBAC access to Azure resources Access to Application Insights and log analytics workspaces Escalation procedures for situations where deeper infrastructure/node access is required Runbooks/playbooks for common remediation scenario