Two Wheeler Spare Parts Manager, Hosur

Company Description DriveX Mobility Pvt Ltd is India's first fully integrated auto-tech platform in the pre-owned two-wheeler category. DriveX provides top-quality refurbished two-wheelers, ensuring a seamless and hassle-free buying experience for customers. Our value proposition focuses on technology-driven sourcing, a digital platform for efficient pricing and vehicle discovery, and flexible ownership options through strategic financing partnerships.Job Description : Parts Manager Location: Hosur. Summary: The Parts Manager is responsible for overseeing the parts department operations, including inventory management, parts sales, and customer service. This role ensures efficient and effective parts supply to meet the needs of the service department and customers.Key Responsibilities: Inventory Management: Analyze sales data, forecasts, and market trends to determine appropriate inventory levels for all parts categories. Develop and implement inventory control strategies to maintain optimal stock levels, minimizing overstock and back-order situations.Coordinate with vendors and suppliers to ensure timely delivery of parts and negotiate favorable pricing and terms. Conduct regular inventory audits and cycle counts to maintain accurate records and identify discrepancies. Parts Sales and Customer Service: Lead and motivate the parts department team to achieve sales targets and provide exceptional customer service.Train and develop team members on product knowledge, sales techniques, and customer service best practices. Respond promptly to customer inquiries, complaints, and special orders, ensuring customer satisfaction. Collaborate with the service department to ensure timely parts availability for repair and maintenance jobs.Analyze sales data and customer feedback to identify areas for improvement and implement strategies to enhance customer experience. Operations Management: Oversee the daily operations of the parts department, ensuring adherence to company policies, procedures, and compliance regulations. Develop and implement efficient processes for parts receiving, stocking, and distribution.Manage the parts department budget, controlling expenses and maximizing profitability. Ensure proper maintenance and organization of the parts storage areas, equipment, and facilities. Collaborate with other departments, such as sales and service, to align operations and support overall dealership objectives. Reporting and Administration:Prepare and present regular reports on parts sales, inventory levels, customer satisfaction, and operational metrics to senior management. Maintain accurate and up-to-date records of parts transactions, inventory levels, and vendor/supplier information. Stay current with industry trends, new product launches, and updates related to parts and accessories. Qualifications:Bachelor's degree in Business Administration, Supply Chain Management, or a related field (preferred) Minimum of 5 years of experience in the automotive parts industry, with at least 3 years in a supervisory or management role Strong knowledge of automotive parts, accessories, and inventory management systemsExcellent customer service, communication, and interpersonal skills Proficiency in computer applications and automotive parts management software