Front Office Executive, Idukki

Company Description Eterno Hotels and Resorts is dedicated to creating unforgettable holiday experiences by catering to every guest's needs. With a focus on exceptional hospitality and attention to detail, we aim to make each stay special and unique. Our luxurious and welcoming accommodations provide an ideal getaway for relaxation and rejuvenation. At Eterno, we are committed to ensuring every guest feels valued and cared for during their stay.Role Description This is a full-time on-site role for a Front Office Executive located in Idukki. The Front Office Executive will be responsible for managing reception duties, assisting guests with inquiries, providing outstanding customer service, and ensuring smooth operations at the front desk. Additional responsibilities include managing check-ins and check-outs, maintaining records, and coordinating with other departments to enhance the guest experience.Qualifications Proficiency in front office operations, including receptionist duties Strong interpersonal skills and ability to engage positively with guests Exceptional communication skills to address guest inquiries effectively Proven experience in customer service to deliver outstanding hospitalityOrganizational skills and attention to detail Fluency in English; additional language skills are an advantage Proficiency in using front desk and reservation systems is preferred High school diploma or equivalent; relevant hospitality certifications are a plus