Content Moderator (Manipur)

Wipro Limited NYSE WIT BSE 507685 NSE WIPRO is a leading technology services and consulting company focused on building cutting-edge solutions that address clients most complex digital transformation needs Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses With over 230 000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world For additional information visit us at www wipro com Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Roles and Responsibilities Enforce account s policy guidelines while reviewing complaints from the account s online community Looking for spam within platform and complete video review for removal from the platform Deliver excellent customer service and ensure customer satisfaction in transactions Ensure accurate documentation of each transaction Attend to customer queries concerns and complaints and provide first time call and or transaction resolution Escalate transactions to proper parties following proper protocols Ensure compliance to all company policies and procedures Keep oneself updated aware of and compliant to all Company policies and procedures which include Information Security Management Systems Keep all company information which includes customer information confidential and secured Qualifications Completed at least 2 years in college passed 60 college units Experience in similar role may be required in specific programs with varying years of experience Open to freshers Mandatory Skills Customer service orientation Excellent English communication skills verbal and written with neutral accent Exceptional problem-solving and analytical abilities Strong leadership organization communication interpersonal and teamwork skills Familiarity with Internet technologies and related policy and regulatory environments Computer and keyboard skills working knowledge of PCs e g MS Office Additional Skills Teamwork Reasonable analytical skills Situation handling skills Good motivational fit job organization location Willing to work on shifting schedules graveyard shift holidays or rest days as may be required by business exigencies Deliver No Performance Parameter Measure 1 Process No of cases resolved per day compliance to process and quality standards meeting process level SLAs Pulse score Customer feedback 2 Self- Management Productivity efficiency absenteeism Training Hours No of technical training completed Mandatory Skills Content Moderation Reinvent your world We are building a modern Wipro We are an end-to-end digital transformation partner with the boldest ambitions To realize them we need people inspired by reinvention Of yourself your career and your skills We want to see the constant evolution of our business and our industry It has always been in our DNA
- as the world around us changes so do we Join a business powered by purpose and a place that empowers you to design your own reinvention Come to Wipro Realize your ambitions Applications from people with disabilities are explicitly welcome Apply on Kit Job: kitjob.in/job/4mci63