Process Associate – APS Retrieval (Life Insurance – …, Indore

Job Category: BPO Services Job Type: Full Time Job Location: Indore (Vijayanagar) Experience: 0
- 2 years Duration: Full Time
- Night Shift (Monday to Friday) Job Summary: We are looking for enthusiastic and detail-oriented candidates for our Life Insurance APS Retrieval (International Voice) process. The candidate will be responsible for handling inbound calls from international healthcare providers & insurance partners. This role offers a strong foundation in the international life insurance and healthcare BPO domain. Key Responsibilities: Handle inbound international voice calls related to APS requests and record follow-ups.

- Respond to queries from healthcare providers and insurance partners regarding documentation requirements.

- Provide accurate information about pending, received, or processed APS cases.
- Coordinate with internal teams and provider offices to ensure timely and complete document retrieval.

- Accurately document call details, updates, and case status in internal systems.
- Ensure strict adherence to HIPAA guidelines and company compliance policies.
- Meet daily productivity, quality, and customer service targets. Requirements:

- Any Graduate (Freshers are welcome).
- Excellent verbal and listening communication skills in English.
- Willingness to work in international shifts (US shifts).
- Basic computer proficiency (MS Word, Email, Data Entry).
- Solid customer service orientation and problem-solving skills.
- Ability to handle calls professionally and confidently. Nice to Have:

- Prior experience in Life Insurance / Healthcare BPO / International Voice Process.
- Basic understanding of APS (Attending Physician Statement) or medical records process.
- Good coordination and follow-up skills.
- Attention to detail and ability to work in a process-driven environment. Apply on Kit Job: kitjob.in/job/4ltvfk