Logistics Team Leader (Indore)

: ✓ To manage end to end skillset operations in line with the Unit objectives OR company plan thereby contributing to ✓ business performance improvement ✓ Managing & improving Customer Experience
- Managing SLAs, AHT, Utilization, Outliers, Attendance, and Attrition ✓ Effective Management of Budgets and Commercials. ✓ Client Management through effective SLA monitoring, query resolution and weekly connects. ✓ Employee Development & improvement of Employee satisfaction index ✓ Succession Planning ✓ Process and Productivity Improvements
- Performance reviews ✓ Work in collaboration with the Quality / Work force planning & HR teams ✓ Daily, weekly, and monthly reporting ✓ Effective Floor Management during volume processing and TAT deadlines Location Indore Job Function BUSINESS PROCESS SERVICES Role Executive Job Id 413989 Desired Skills Logististics/ Transportation and Distribution Operations Desired Candidate Profile Qualifications : BACHELOR OF COMMERCE Apply on Kit Job: kitjob.in/job/4m4x00