Sr System Administrator (Indore)

About Company:<\/span> <\/span> <\/u> <\/b> <\/div> We are a rapidly

growing, private equity backed SaaS product company that is powering some of the world’s

most important missions. We were founded by engineers and built to give our outstanding

teams the best possible workplace to write great code to build world -class products that our

customers love.<\/span> <\/span> <\/div> We provide cloud -based solutions
- that power the full lifecycle management of grants,

scholarships, and fellowships, as well as employee giving and workplace volunteer programs.

We offer all employees an ambitious but fun -loving and open culture, a flexible work

environment, and competitive benefits.<\/span> <\/span> <\/div> Job Summary:<\/b> <\/span> <\/span> <\/div> The Systems Administrator position will be a member of the company's IT Operations team

assisting users with Desktop Support issues. This candidate will be primarily responsible for

setting up and deploying company's <\/span> <\/span>endpoint devices, providing IT support to company's <\/span> <\/span>users, assisting with SaaS account access controls, creating IT documentation, assisting with

key IT -related projects, and acting as the point -person for IT Onboarding and Offboarding . This

is a full -time position onsite in Indore and reports to the IT Operations Manager.<\/span> <\/span> <\/div> <\/div> Responsibilities:<\/b> <\/span> <\/span> <\/div> â Key technician for day -to -day IT support of company's<\/span> <\/span> employees including on -site and

remote support <\/span> <\/span> <\/div> â Manage IT Endpoint inventory including computers, monitors, input devices

(mice/keyboards/trackpads), printers and printing supplies, and headphones/AirPods. <\/span> <\/span> <\/div> â Stakeholder in endpoint lifecycle process including procurement, lifecycle management,

and retiring of endpoint devices and peripherals <\/span> <\/span> <\/div> â Triage cybersecurity related endpoint issues <\/span> <\/span> <\/div> â Perform onboarding duties for company's <\/span> <\/span>employees including equipment shipping,

peripheral device procurement, endpoint device setup, and new hire orientation <\/span> <\/span> <\/div> â Perform offboarding duties for company's<\/span> <\/span> including account and access revocation,

equipment returns, and other required offboarding duties. <\/span> <\/span> <\/div> â Provide support to company's<\/span> <\/span> users utilizing Jira ticketing system in order to track

issues and collect data -driven metrics <\/span> <\/span> <\/div> â Support company's<\/span> <\/span> meeting space technologies including Zoom/Google Meet Room

hardware, displays, video bars, speakers, and microphones. <\/span> <\/span> <\/div> â Build and deploy IT approved operating systems, applications and software updates on

endpoint devices utilizing device management systems such as Kandji and Microsoft

Intune utilizing industry standard best practices for testing and validating packages prior

to production deployment. <\/span> <\/span> <\/div> â Initiate, coordinate, and enforce company's<\/span> <\/span> policies and procedures <\/span> <\/span> <\/div> â The primary goal for this role should be to ensure company's<\/span> <\/span> employee technical needs

are met<\/span> <\/span> <\/div> <\/div> <\/div> <\/span>

Requirements<\/h3> Skills and Experience: <\/span> <\/span> <\/span> <\/div> â Educational Qualifications
- B.Tech / B.E (IT, CS, ECE) / BCA / MCA / Diploma in

Computer Engineering <\/span> <\/span> <\/span> <\/div> â 15+ years of Desktop Support experience or equivalent IT experience <\/span> <\/span> <\/span> <\/div> â Apple Support Experience
- At least 5 years experience supporting Apple devices. This

person would be familiar with Mac scripting (ZSH would be preferable) <\/span> <\/span> <\/span> <\/div> â Apple Device Management
- At least 3 years experience managing either JAMF or

Iru/Kandji. Iru experience would be great, but that may be a limited audience. <\/span> <\/span> <\/span> <\/div> â Scripting/API
- I would like someone with 5 years experience writing scripts or building

automation using APIs. ZSH and Powershell would be specifically what Id like to see. <\/span> <\/span> <\/span> <\/div> â Azure
- I would like someone with 3 -5 years of direct Azure support experience. This

person would be familiar with role based access controls (RBAC), group based license

management, and SSO. <\/span> <\/span> <\/span> <\/div> â Microsoft Windows
- At least 3 years supporting Microsoft Windows (Win10/11) -

Familiar with supporting users with wireless networking and VPN issues in particular <\/span> <\/span> <\/span> <\/div> â Windows Device Management/Intune
- At least 3 years experience supporting/using

MIcrosoft Intune <\/span> <\/span> <\/span> <\/div> â Exceptional English Language Skills
- Must be comfortable with conversational/written

English as this person will need to work with US based staff sometimes <\/span> <\/span> <\/span> <\/div> â Associate’s degree in a computer -related field or equivalent experience <\/span> <\/span> <\/span> <\/div> â Experience with IT documentation and ticketing software (Jira preferred) <\/span> <\/span> <\/span> <\/div> â Experience with business collaboration and communication tools (e.g. Google Meet and

Zoom) <\/span> <\/span> <\/span> <\/div> â Ability to prepare and interpret IT documents and step -by -step action plans <\/span> <\/span> <\/span> <\/div> â Capability to install, diagnose, upgrade, and restore Apple and Windows based

computers <\/span> <\/span> <\/span> <\/div> â Familiarity with computer networking environments and terminology <\/span> <\/span> <\/span> <\/div> â Familiarity with automation tools utilizing APIs <\/span> <\/span> <\/span> <\/div> â Exposure to AI technologies
- LLMs, RAG, Agentic AI <\/span> <\/span> <\/span> <\/div> â Exceptional client -facing and teamwork skills <\/span> <\/span> <\/span> <\/div> â Familiarity with project management software (Asana, Jira, Smartsheet, Microsoft

Project, Microsoft Planner, or the equivalent) <\/span> <\/span> <\/span> <\/div> â A+ and ITIL Certification preferred <\/span> <\/span> <\/span> <\/div> â Microsoft and/or Apple certifications preferred

Soft Skills Required <\/span> <\/span> <\/span> <\/div> â Problem -solving & troubleshooting mindset <\/span> <\/span> <\/span> <\/div> â Time management <\/span> <\/span> <\/span> <\/div> â Excellent verbal and written english communication skills <\/span> <\/span> <\/span> <\/div> â Ability to work in rotational shifts (if required) <\/span> <\/span> <\/span> <\/div> â Documentation discipline<\/span> <\/span> <\/div> <\/span>

Benefits<\/h3> -

Medical & Life insurance

<\/span> <\/span> <\/div> -

Inspiring compensation <\/span> <\/span> <\/span> <\/div>
- Paid Holidays<\/span> <\/span> <\/span> <\/div>
- Great working environment <\/span> <\/span> <\/span> <\/div>
- Rapid career development opportunities<\/span> <\/span> <\/div> <\/span> Apply on Kit Job: kitjob.in/job/4m7hal