ServiceNow CSM Technical Consultant (Senior) (Indore)

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

WHAT YOU WILL DO

- Design and configure CSM modules (cases, SLAs, portals, escalation paths);


- Build rich Service Portals with custom logic and dashboards;

- Integrate external CRMs and backend systems;

- Lead documentation, testing, and training for deployments;

- Collaborate with technical teams and business owners.

MUST HAVES

- 4+ years ServiceNow, with 2+ in CSM implementations;


- Strong in scripting, Flow Designer, and Virtual Agent;

- Frontend customization and UX mindset;

- Fluent English and a self-starting attitude.

NICE TO HAVES

- Insurance industry background.

THE ADVANTAGES OF JOINING US

- Remote work & Local connection: Work where you feel most productive and connect with your team in periodic meet-ups to strengthen your network and connect with other top experts.

- Legal presence in India: We ensure full local compliance with a structured, secure work environment tailored to Indian regulations.

- Competitive Compensation in INR: Fair compensation in INR with dedicated budgets for your personal growth, education, and wellness.

- Innovative Projects: Leverage the latest tech and create cutting-edge solutions for world-recognized clients and the hottest startups.

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