Customer Support Executive(Freshers) (Indore)

Key Responsibilities:
• Respond to customer queries and issues via the ticketing system in a timely and professional manner
• Manage customer support across eDesk (or similar helpdesk tools)
• Handle queries related to orders, returns, refunds, and product details across platforms like Amazon, Walmart, eBay, Shopify, etc.
• Ensure all communication follows company tone and brand guidelines
• Maintain accurate records of customer interactions using Excel or Google Sheets
• Escalate unresolved issues to relevant teams and ensure proper follow-up
• Work in rotational shifts, including availability on weekends Eligibility Criteria:
- Educational background in any discipline; graduates from BBA, B.Com, BCA, MBA, or related fields preferred.
- Freshers with robust communication skills and a willingness to learn are encouraged to apply.
- 0-1 years of prior experience in customer support, especially for e-commerce platforms, is a plus.
- Familiarity with marketplaces such as Amazon, Shopify, Walmart, eBay, etc. is an added advantage.
- Basic knowledge of MS Excel or Google Sheets for data tracking and reporting.
- Strong written and verbal communication skills in English.
- Ability to multitask, prioritize, and work independently under pressure.
- Must be comfortable working in rotational shifts, with a focus on weekend availability. Job Types: Full-time, Fresher, Permanent Pay: Up to ₹25,000.00 per month Application Question(s):
- Are you from Indore, Madhya Pradesh? Language:
- Do you have fluency in English? (Required) Work Location: In person Apply on Kit Job: kitjob.in/job/4mvvl6